ProBoat Volere 22 Specifications download pdf (Page 10)

Inspection or Repairs

If this Product needs to be inspected or repaired,

please call for a Return Merchandise Authorization

(RMA). Pack the Product securely using a shipping

carton. Please note that original boxes may be

included, but are not designed to withstand the

rigors of shipping without additional protection.

Ship via a carrier that provides tracking and

insurance for lost or damaged parcels, as Horizon

is not responsible for merchandise until

it arrives and is accepted at our facility.

A Service Repair Request is available at www.

horizonhobby.com on the “Support” tab. If you do

not have internet access, please include a letter

with your complete name, street address, email

address and phone number where you can be

reached during business days, your RMA number,

a list of the included items, method of payment for

any non-warranty expenses and a brief summary of

the problem. Your original sales receipt must also

be included for warranty consideration. Be sure

your name, address, and RMA number are clearly

written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include

your original sales receipt verifying the proof-of-

purchase date. Provided warranty conditions have

been met, your Product will be repaired or replaced

free of charge. Repair or replacement decisions are

at the sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by

warranty the repair will be completed and

payment will be required without notication

or estimate of the expense unless the

expense exceeds 50% of the retail purchase

cost. By submitting the item for repair you

are agreeing to payment of the repair without

notication. Repair estimates are available upon

request. You must include this request with your

repair. Non-warranty repair estimates will be billed

a minimum of ½ hour of labor. In addition you will

be billed for return freight. Please advise us of your

preferred method of payment. Horizon accepts

money orders and cashiers checks, as well as Visa,

MasterCard, American Express, and Discover cards.

If you choose to pay by credit card, please include

your credit card number and expiration date. Any

repair left unpaid or unclaimed after 90 days will

be considered abandoned and will be disposed of

accordingly. Please note: non-warranty repair

is only available on electronics and model

engines.

United States:

Electronics and engines requiring inspection or

repair should be shipped to the following address:

Horizon Service Center

4105 Fieldstone Road

Champaign, Illinois 61822

USA

All other Products requiring warranty inspection or

repair should be shipped to the following address:

Horizon Product Support

4105 Fieldstone Road

Champaign, Illinois 61822

USA

Please call 877-504-0233 or e-mail us at

productsupport@horizonhobby.com with any

questions or concerns regarding this product or

warranty.

United Kingdom:

Electronics and engines requiring inspection or

repair should be shipped to the following address:

Horizon Hobby UK

Units 1-4 Ployters Rd

Staple Tye

Harlow, Essex

CM18 7NS

United Kingdom

Please call +44 (0) 1279 641 097 or e-mail us at

sales@horizonhobby.co.uk with any questions or

concerns regarding this product or warranty.

Germany:

Electronics and engines requiring inspection or

repair should be shipped to the following address:

Horizon Technischer Service

Hamburger Strasse 10

25335 Elmshorn

Germany

Please call +49 4121 46199 66 or e-mail us at

service@horizonhobby.de with any questions or

concerns regarding this product or warranty.

Section 11: Warranty Information

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ProBoat Volere 22 Specifications Page 10

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